Privacy Policy maee44 — Data Protection & Personal Information

1 Introduction

Maee44 is an online gaming platform operating in Malaysia, fully committed to protecting the privacy of every member. We understand that your personal information is a trust placed in us, and we handle that responsibility with complete integrity and transparency.

This Privacy Policy explains in detail how maee44 collects, processes, uses, stores, and protects the personal information you provide to us when registering and using this platform. It also outlines your rights as a data subject and how you may exercise those rights.

By registering or continuing to use the maee44 platform, you agree to the processing of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us for further assistance.

2 Data Collected

Maee44 only collects information necessary for legitimate purposes as stated in this Privacy Policy. We do not collect excessive or irrelevant data beyond what is needed to operate our platform. The types of information we collect are as follows:

2.1 Registration and Identity Information

During the account registration process, we collect your full name as it appears on your official identity document, date of birth, active email address, mobile phone number, and your chosen username. This information is required to create a unique and identifiable account for each member.

2.2 KYC Verification Information

As part of the Know Your Customer (KYC) process required by industry standards and legal compliance obligations, we may request copies of official identity documents such as your MyKad, passport, or driving licence, as well as proof of current residential address such as a recent utility bill or bank statement.

2.3 Financial and Transaction Information

To process deposits and withdrawals, we collect information related to the payment methods you use, including bank account details for FPX and DuitNow transfers, registered digital wallet information, and a complete transaction history for each member account. All financial data is processed and stored with full encryption.

2.4 Platform Usage Data

Our system automatically records technical information when you use the platform, including your device IP address, browser type and version, operating system type, game history and betting activity, and login and logout timestamps. This data is used for security purposes, platform improvements, and performance analysis.

3 How Your Data Is Used

The personal information you provide to maee44 is used solely for legitimate purposes directly related to platform operations. The following are the primary purposes for which your data is used:

• Account Management: To create, verify, and manage your member account, including processing registrations, logins, and account settings.
• Transaction Processing: To securely and accurately process deposits, withdrawals, bonus payments, and all financial transactions in your account.
• Identity Verification (KYC): To verify your identity in compliance with anti-money laundering laws and consumer protection requirements.
• Customer Support: To address inquiries, resolve complaints, and provide technical assistance through our various support channels.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, money laundering, unauthorized access, and other security threats.
• Platform Enhancements: To analyze usage patterns and improve platform features, user interface, and overall performance.
• Service-Related Communications: To send important notifications related to your account, transactions, policy updates, and security information.
• Legal Compliance: To fulfill legal and regulatory compliance obligations applicable to our platform's operations in Malaysia.

4 Data Sharing

Maee44 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we may need to share your data with the following parties, solely to enable the platform to operate properly and remain legally compliant:

4.1 Third-Party Service Providers

Maee44 works with carefully selected third-party service providers to support platform operations, including payment processors that handle your deposit and withdrawal transactions, cloud service providers that store data securely, and analytics companies that help us understand platform usage patterns. All these providers are bound by strict confidentiality agreements and may only use your data for the specific purposes defined.

4.2 Authorities and Regulatory Bodies

Maee44 will disclose your personal information to the relevant authorities or regulatory bodies when required by Malaysian law, including in financial crime investigations, money laundering cases, or any valid legal proceedings. Such disclosures will be made in accordance with proper legal procedures.

4.3 Business Transfers

If maee44 is involved in any merger, acquisition, or business asset transfer, member information may be transferred as part of those business assets. In such cases, you will be notified in advance and your privacy rights will continue to be protected.

5 Cookies & Tracking Technology

Maee44 uses cookies and similar tracking technologies to enhance user experience, secure login sessions, and analyze platform performance. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification and session security. These cookies cannot be disabled as they are critical to platform operation.
• Performance Cookies: To collect information about how you use the platform, such as most visited pages and response times. All such information is collected anonymously.
• Functional Cookies: To save your preferences such as language, region, and display settings for a more personalized experience during your session.
• Analytics Cookies: Helps us understand how users interact with the platform as a whole for the purpose of continuous improvement.

You can manage cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and your experience on the maee44 platform.

6 Data Security

Maee44 continuously invests in cutting-edge security infrastructure to keep your personal information protected at all times. Our technical and organizational security measures include:

• Full Encryption: All sensitive data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption.
• Strict Access Controls: Access to member personal data is restricted to staff with a legitimate business need only, based on the principle of minimum privilege.
• 24/7 Security Monitoring: Our security team continuously monitors systems to detect and respond to any threats or suspicious activity.
• Regular Security Audits: maee44 conducts regular internal and external security audits to ensure our systems consistently meet the latest industry standards.
• Two-Factor Authentication: 2FA is available for all member accounts to add an extra layer of security against unauthorized access.
• Incident Response Plan: maee44 has a comprehensive incident response plan and will notify affected members in the event of any data breach.

7 Your Rights as a Data Subject

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and the best privacy practices adopted by maee44, you have the following rights regarding your personal information:

• Right of Access: You have the right to request and obtain a copy of the personal information we hold about you at any time.
• Right to Rectification: You have the right to request correction of any inaccurate, outdated, or incomplete personal information in our records.
• Right to Erasure: In certain situations, you have the right to request that your personal information be deleted from our systems, subject to applicable legal retention obligations.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your data in certain situations provided for by law.
• Right to Object: You have the right to object to the processing of your personal information for direct marketing purposes or in situations where we rely on legitimate interests as the basis for processing.
• Right to Data Portability: You have the right to receive your personal data in a machine-readable format and transfer it to another data controller.
• Right to Withdraw Consent: Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

To exercise any of the rights above, please contact our Privacy team by email at [email protected] or via our platform's Live Chat. We will process your request within 30 business days in accordance with applicable legal requirements.

8 Data Retention Period

Maee44 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or to comply with applicable legal and regulatory requirements. Our general data retention policy is as follows:

• Active Account Data: Retained for as long as your account is active and for a reasonable period after account closure to allow for the resolution of any outstanding claims.
• Financial Transaction Records: Retained for a minimum of seven (7) years in line with Malaysia's tax and anti-money laundering legal requirements.
• KYC Documents: Retained for the period stipulated by applicable law, typically five (5) years after account closure.
• System & Security Logs: Retained for the period required for security, investigation, and compliance purposes, typically between one and three years.

Once the designated retention period ends, your data will be securely deleted or anonymized in accordance with maee44's approved data disposal procedures.

9 Child Privacy

The maee44 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal information from anyone under the age of 18.

10 Privacy Policy Amendments

Maee44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or developments in our business operations. Each amendment will include an updated effective date at the top of this document.

For material changes that significantly affect your privacy rights, maee44 will notify you in advance via in-platform notification or your registered email address, at least 14 days before the changes take effect. Your continued use of the platform after the amendments take effect constitutes your acceptance of the revised policy.

11 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how maee44 handles your personal information, please contact us through the following channels:

• Live Chat 24/7: The fastest way — directly via the chat icon in the corner of the maee44 platform.
• Privacy Email: [email protected] — for detailed privacy inquiries and data access requests.
• FAQ Page: Visit our FAQ page for answers to the most frequently asked privacy questions.

Our privacy team is committed to addressing every inquiry professionally and in a timely manner. Your trust is the most important foundation of the relationship between maee44 and each of its members.